Can I organise someone to speak on my behalf about overdue repayments?
Yes, you can set up a Letter of Authority to nominate your preferred person to help discuss arrangements on your account if you are experiencing financial difficulty.
FAQ Category: Kogan Money Credit Cards Extra Care Support
My personal circumstances have changed and I’d like to talk to someone about my situation, can I call you?
If you’re experiencing a vulnerability, including domestic or family violence, elder financial abuse, illness please contact our dedicated customer support team on 1300 824 944. Please visit our Extra Care hub to discover additional ways we can support you.
I’m struggling with my finances and can’t make a payment. What are my options?
If you are unable to make a credit card payment or think you may have trouble making your credit card payments in the future, please contact us on 1800 133 397 so we can discuss what financial support might be appropriate for you.
Kogan Money Credit Cards Extra Care Support
When things don’t go right, we are here to help. Please visit our Extra Care hub to discover the ways we can support you. For example, if you’re impacted by a natural disaster, are impacted by elder abuse or domestic violence, or your financial circumstances have changed, we can help. You’ll find our customer care…