How do I escalate my complaint?

The first thing to do is talk to one of our consultants about your concerns. Our consultant will try to resolve your complaint to your satisfaction and if not, escalate it to a case manager within our Customer Relations Unit. Our Customer Relations Unit is contactable by:

Email:             customerrelations@cards.koganmoney.com.au

Phone:            1300 350 525 or +612 8288 2062 if outside Australia

Mail:               Customer Relations Unit, GPO Box 204, Sydney, NSW 2001