We’re moving to a new system which allows us to roll out new features and additional security. We’ll retire our current app when the new one becomes available.

The current Kogan Money Credit Cards Mobile App and your existing User ID and password will be retired and won’t be accessible after 14 March 2025, so you’ll need to switch over to the new one to continue managing your card and rewards via the app. If you prefer to use our Kogan Money Credit Cards Online channel, you can continue to use the cards.koganmoney.com.au URL (or by clicking the ‘Login’ tab at the top of this website), however you’ll need to login using your new Kogan Money Credit Cards User ID and password.

Yes, your login details will change. You can retrieve your new User ID directly from the new app or Online Servicing channel when the new experience is available. You’ll be guided through how to retrieve your new User ID and set a new password when you get there. If you can’t retrieve your new User ID from the new app or Online Servicing channel, you can call us for assistance.

Yes, once you’ve logged in for the first time, you’ll need to set up biometrics again if you’d like to continue using it.

You can manage your credit card account through the Kogan Money Credit Cards Mobile App on your mobile device as well as through our Online Servicing channel at cards.koganmoney.com.au. Both platforms allow you to perform functions such as:

• Card activation
• Review transaction history
• Review and download statements
• Make BPAY® payments
• Set up alerts
• and more

The new app will be ready to begin using on 17 March 2025. We’ll send you a communication when it’s time to switch over.

As we prepare to transition to new systems, some account services and features will be temporarily unavailable. These include:

• Adding an additional cardholder will be unavailable between 25 February 2025 and 17 March 2025.
• If you close your account between 8 March 2025 and 17 March 2025 and have credit owing to you, the automatic credit balance refund option will be unavailable. You can claim the credit balance owing to you by calling us on 1300 415 445.
• Between 12 March 2025 and 17 March 2025 you’ll need to call us on 1300 415 445 to block a lost or stolen card as you won’t be able to do it online.

Your card will continue to work for purchases and transactions as normal, however, there may be some disruption when withdrawing funds or checking your account balance at an ATM.

We’ll send you an email each month to let you know when your statement for the month is available to view in the Kogan Money Credit Cards Mobile App or Kogan Money Credit Cards Online, rather than sending your statement directly to you via email. 

You can view 2 years’ worth of previous statements in both the new Mobile App and Online.

The $15 dishonour fee will be removed from 17 March 2025.

Yes. We’ll move your scheduled BPAY® payments to our new system during the transition.

If you have given your card details to a merchant to make regular payments, such as subscription services or regular bills, these payments will continue.

Yes. We’ll move your existing scheduled AutoPay payments to our new system during the transition.
To set up a new AutoPay after 17 March 2025, you’ll need to complete a Direct Debit Request form until this feature returns to our online self-service channels.

Your chosen account must be in your name, and there must be enough funds available on the Payment Due Date (listed on your statement) to avoid missed payments and subsequent fees or charges.​ Here’s how to set up a new AutoPay after 17 March 2025:

1. Go to koganmoney.com.au/important-information ​
2. Download and print the Direct Debit Request (AutoPay) form​
3. Complete and sign the form​
4. Return your completed form to us via the email or mailing address provided​. We’ll process the request within 3-5 business days of receiving your completed form

Once the payment has been set up, please note it can take up to 2 business days from the date of the payment for your Direct Debit AutoPay payment to be cleared from the bank account being debited. Until the payment is cleared, these funds will not be available for use.

Yes. You can still use the same physical credit card, or the card stored in your digital wallet to make purchases or payments. 

Your card details visible within the app or online servicing channels will have the same card number and expiry, however the CVV (Card Verification Value) will be different to the CVV on your physical card and will change every 18 hours as an additional security feature.

We’re introducing what is known as a ‘dynamic CVV’ when you view your card details in the Mobile App and Online Servicing as an additional security feature.  

Dynamic CVV generates a new, temporary CVV in the Kogan Money Credit Cards Mobile App and Online Servicing every 18 hours and is different to the three-digit CVV printed on the back of your physical card. It changes regularly, making it more difficult for your card information to be misused. 

It can be used for payments where you need to provide your card details to a merchant to pay for your subscription services or regular bills. You can also use the dynamic CVV when making online or over the phone purchases where you’re asked to enter or provide your card details to a merchant.

No. If you don’t want to use the dynamic CVV every time you make an online or over the phone purchase, that’s okay – you can still use the three-digit CVV printed on your physical card.

From 17 March 2025, your rewards points balance will no longer appear on your statement. You will be able to view your rewards points balance, Pay with Points and track the rewards you earn on each settled eligible purchase via the new rewards portal in your new Kogan Money Credit Cards Mobile App and Online. You will also be able to view your rewards points balance in your mobile app and online experience. 
 
We’re also extending the period you can select new eligible transactions to Pay with Points from 90 days to 150 days. 

Shop with Points and Pay with Points will be temporarily unavailable between 13 March 2025 and 17 March 2025. This also applies to converting transactions via the Kogan Money Credit Cards Mobile App and Online. 

After 17 March 2025, Pay with Points will be accessible via the rewards portal rather than the transaction history in your mobile app.

New cash and statement Instalment Plans: From 13 February 2025 new cash Instalment Plans and statement Instalment Plans will be unavailable. 

Instalment Plans at Kogan.com (also known as Fixed Payment Options) which allow you to convert eligible purchases into instalments: Will be unavailable from 7 March 2025 for Kogan Money Credit Card holders.  We’re working to bring these features back in late 2025. 

Yes, any existing Instalment Plans that you have will continue. However, you won’t be able to change the term of your existing Instalment Plans after 10 March 2025.

There are no changes to any Balance Transfers you currently have.

You’ll find detailed information about upcoming changes in the email we sent you. If you didn’t receive it, chat with one of our Customer Service Consultants through the Kogan Money Credit Cards Mobile App.

As we get closer to launching the new Kogan Money Credit Cards Mobile App, both the current and new app may be visible in the app store for a short period of time. You can continue using the Kogan Money Credit Cards app with the black icon until 17 March 2025 when you will need to switch over to our new app with red icon.