Once we’ve been notified and we’re able to confirm you have the authority, for example you’re the legal personal representative, we will issue a letter confirming:
For all estates, we’ll need the original documents or certified copies of the following: Proof of death: such as death certificate, funeral invoice, Grant of Representation or Government Agency Correspondence. Either a will (if applicable) or if there’s no will, next of kin proof of relationship. Proof of identity for all legal personal representatives: government-issued…
We will send the legal representative a letter confirming the balance as at the date of death.
We will act on the following instructions from a legal personal representative(s) regarding a deceased customer’s accounts within 14 business days: Instruction to provide all information about the account(s) Instruction to receive payment towards a debt owed to us We will act on the above instructions subject to: Verification of death Receiving all required documents…
Once we have been advised of a customer’s passing, credit card(s) will be cancelled and will not work. Any Additional Cardholders on the account will no longer be able to use the credit card(s). We will also: Identify Accounts held in the deceased’s name with other NAB Group businesses. This includes NAB, ubank, Advantedge, JBWere…
You do not need to be acting in an official capacity, on behalf of the Estate, to provide us with initial notification of the deceased customer’s passing. If you need to contact us about the loss of a loved one you can do this over the phone or email. By phone: 1300 917 933 By…
The Estate is responsible for the debts of the deceased customer.
The eligible representative can request Account statements, by calling us on 1300 917 933 or emailing us on bereavementservices@cards.koganmoney.com.au