How do I submit a claim for missing Rewards Points?
If you would like to claim for missing Rewards Points, you can chat with us by logging into the Kogan Money Credit Cards Mobile App > ‘Help’ > ‘Chat with us’.
FAQ Category: Rewards
How do I redeem my Rewards Points?
You can redeem your Rewards Points in two ways: You may use your Rewards Points to pay for certain selected transactions that we present to you via SMS, Kogan Money Credit Cards Online and the Kogan Money Credit Cards Mobile App. You can use your Rewards Points for purchase at the Kogan.com checkout. For more…
Can I transfer my Rewards Points to a Frequent Flyer Program?
No, you are unable to transfer Reward Points to a Frequent Flyer program. You may redeem Rewards Points for eligible purchases on Kogan.com using Pay with Points or for certain eligible transactions that we present to you via SMS, Kogan Money Credit Cards Online or the Kogan Money Credit Cards Mobile App.
I have not received the item that I purchased using my Rewards Points, what can I do?
If you have not received a product you have purchased from Kogan.com using your Rewards Points, please contact Kogan.com for assistance. Click here for help options available.
Which transactions earn Rewards Points and which don’t?
Rewards Points are awarded in respect of Eligible Transactions. The number of Rewards Points awarded is calculated by reference to the Australian Dollar amount of the Eligible Transaction. You will earn the following: 2 Rewards Points for each whole Australian Dollar spent on Kogan.com 1 Rewards Point for each whole Australian Dollar, for all other…
Can Rewards Points be transferred to other individuals?
No, rewards points cannot be transferred to other individuals.
Can I use my Rewards Points to partially pay for a Rewards item at Kogan.com?
Yes, you can make a partial Rewards Points redemption. The remaining balance will be charged to your chosen payment option.
What do I do if my Rewards have been received but is faulty or damaged?
If you have received a faulty or damaged product purchased from Kogan.com using your Rewards Points, please contact Kogan.com for assistance.
How do I re-link my Kogan Money Credit Card to my Kogan.com account?
To re-link your Kogan Money Credit Card to your Kogan.com account, login to your Kogan.com account > ‘Card Rewards’ > ‘Unlink Card’ > follow the prompts.