How do I request support for financial difficulty?
How do I request support for financial difficulty?
If you are experiencing financial difficulty due to factors such as unemployment, injury, illness or natural disaster, we have a Financial Hardship program available to help you. You can request assistance by:
- Calling us at 1800 133 397, or
- You can complete a Hardship Application form, which can be downloaded from the Important Information page. Then email the completed Hardship Application form to customer.care@cards.koganmoney.com.au. We will then be in contact with you to discuss support options further.
Before you apply for financial hardship assistance, you should read the important information below:
Kogan Money Credit Cards are issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) (“NAB”). Our/us/we/Kogan Money Credit Cards Team means NAB unless the context otherwise requires it.
If we have received your request for hardship assistance by way of the application form, one of our representatives will contact you to discuss your situation and solutions that may be available to assist.
- You are not required to provide supporting documents at the time you submit your application. If we do require supporting documents, we will let you know.
- If you have been or are still paying for insurance on any of your Credit Card account(s), you may be eligible to make a claim with the insurer. Your account statement will indicate the name of the insurer you need to contact. However, an insurance policy wouldn’t preclude you from applying for financial hardship assistance, if you still require it.
- Your card/account may be suspended from the time we receive your application for hardship assistance, and if approved, during the entire period you are on financial hardship. Ability to transact post your financial hardship assistance will be based on your card or account status.
