I have not received the item that I purchased using my Rewards Points, what can I do? I have not received the item that I purchased using my Rewards Points, what can I do? B I have not received the item that I purchased using my Rewards Points, what can I do? If you have not received a product you have purchased from Kogan.com using your Rewards Points, please contact Kogan.com for assistance. Click here for help options available.