Lost or Stolen Cards

You can report your card as lost or stolen via the ‘Manage’ section on the home page and selecting “Replace card’ in the Kogan Money Credit Card App or Online.

 Alternatively, you can chat with us or call us on 1300 415 445 or +61 2 8908 6196 from overseas, 24 hours a day, 7 days a week.

Yes, you can temporarily block your Card to prevent new transactions without affecting your existing Digital wallet, recurring payments or direct debits. To do so, log into Kogan Money Credit Cards Mobile App or Online. Navigate to the ‘Manage’ page to access the ‘Temporary Block’ function.

Yes, if you report your Card as lost or stolen, we will cancel and reissue your physical Card. You will continue to be able to use your digital card through Apple Pay or Google Pay.

You’ll receive a new Card with a new Card number and new expiry date within 7 business days. Your old PIN will remain the same, refer to ‘How do I change my existing PIN?’ if you want to change your PIN.

Once your Card has been blocked, you will need to link your new Card to your Kogan.com account to continue to make use of Kogan.com Shop with Points. To do this, login to your Kogan.com account and go to ‘Card Rewards’ > ‘Unlink Card’. Once completed, on the same page, follow the prompts to link your latest Card.

You’ll receive your Card within 7 business days of you reporting your Card as lost or stolen.