If you are currently sharing your data through the Consumer Data Right / Open Banking, your active ongoing data sharing arrangements will be withdrawn on 16 March 2025. The Accredited Data Recipient(s) (i.e. who you are sharing your data with) will be notified. Once the transition is complete, after retrieving your new User ID and…
Once we’ve been notified and we’re able to confirm you have the authority, for example you’re the legal personal representative, we will issue a letter confirming:
Your Rewards Points will be redeemed at the Kogan.com checkout when you select ‘Apply’ after you have nominated the value of Rewards Points that you want to redeem against a purchase. If you elect not to proceed with completing the order, the redeemed Rewards Points will be credited back to your Account.
If you have called us to request hardship assistance, we should be able to reach a resolution with you in that call, which we will confirm by writing to you to confirm the resolution. If you request hardship by sending us the application form, we will be in touch to discuss your situation and solutions…
We’re committed to protecting our customers by meeting our legal and regulatory requirements in the areas of financial crime and creating a hostile environment for criminal activity. This includes: You can learn more about how we manage our financial crime and sanctions obligations here.
Open Banking is part of the Consumer Data Right, and it gives you the option to share your banking information with accredited third parties, including financial institutions. It makes it easier to manage, compare and switch banking products and services. To learn more, including how to use open banking, please see our Open Banking information…
Yes, you can make a partial Shop with Points redemption. The remaining balance will be charged to your chosen payment option. Your Rewards Points will be redeemed at the Kogan.com checkout when you select ‘Apply’ after you have nominated the value of Rewards Points that you want to redeem against a purchase. If you elect…
No. Rewards points will forfeit from the point at which you have requested to close your account
You have up to 150 days from the purchase date.
No. Pay with Points redemption cannot be cancelled or reversed.