How do you make sure the plastic used in the cards is recycled?
The recycled plastic is certified by UL Environmental Claim Validation. More information about the certification can be found here.
Archives: FAQs
When will I receive a card made using recycled plastic?
The card will be sent as your existing card nears its expiry date, unless you request a new card before then for a different reason (for example, to replace a damaged card or a card that has been lost, stolen or compromised).
Is my whole card made from recycled materials?
82% of your credit card (by weight) is made using recycled material. The remaining 18% of the card, such as the chip, antenna and magnetic strip, is not made from recycled materials.
Which transactions earn Rewards Points and which don’t?
Rewards Points are awarded in respect of Eligible Transactions. The number of Rewards Points awarded is calculated by reference to the Australian Dollar amount of the Eligible Transaction. You will earn the following: 2 Rewards Points for each whole Australian Dollar spent on Kogan.com 1 Rewards Point for each whole Australian Dollar, for all other…
I have not received the item that I purchased using my Rewards Points, what can I do?
If you have not received a product you have purchased from Kogan.com using your Rewards Points, please contact Kogan.com for assistance. Click here for help options available.
Can I transfer my Rewards Points to a Frequent Flyer Program?
No, you are unable to transfer Kogan Rewards Points to a Frequent Flyer program.
How do I redeem my Rewards Points?
You can redeem your Rewards Points in two ways: Pay with PointsRedeem your Rewards Points to receive credits to your account for Kogan Essentials transactions (including Kogan Mobile, Kogan Internet, Kogan Energy, and more) on your Kogan Money Credit Card. You can do this by navigating to the Rewards Portal once logged into the Kogan…
How do I re-link my Kogan Money Credit Card to my Kogan.com account?
If your Card is blocked because it has been lost or stolen or had unauthorised activity, you’ll need to link your new Card to your Kogan.com account to make use of Kogan.com Shop with Points. To do this, login to your Kogan.com account and go to ‘Card Rewards’ > ‘Unlink Card’. Once completed, follow the…