What is a statement? If you have used your card over the Statement Period or have a balance on your account, we will send you a statement that shows you how much you’ve spent, the amount you need to pay us, date the payment must be received by and how to make that payment. A…
Is there a minimum credit limit for Kogan Money Credit Cards? The minimum credit limit for our credit card is $6,000. Is there a maximum credit limit for Kogan Money Credit Cards? The maximum credit limit for our credit card is $30,000. How do I increase or decrease my credit limit? You can request an…
How do I update my address and contact details? You can update your address and contact details in the Kogan Money Credit Cards Mobile App via ‘Settings’ > ‘Personal Information’. You can also update your address and contact details in the ‘Manage My Card’ section via Kogan Money Credit Cards Online. How do I authorise…
What are my choices for making payments? You can choose to pay your account through: Direct Debit BPAY You can find details on how to make payments on your monthly statement. How do I setup Direct Debit Auto Pay? A Direct Debit ensures you pay automatically, so you don’t have to worry about missing your…
How do I know what amount I need to pay each month? Your monthly statement will tell you the payment due, as well as the date the payment needs to be received by. Alternatively, you can check by selecting ‘Balance’ in the Kogan Money Credit Cards Mobile App. What happens if we don’t receive the…
How is my card protected against fraud? Our internal fraud management systems identify unusual activity on your card and alert our security experts. When we detect possible fraudulent transactions, we will alert you by SMS or phone, 24/7, and confirm whether the transaction is genuine. Our physical cards use chip technology to further protect your…
How do I report a lost or stolen card? To report your card as lost or stolen, simply chat with us by logging into the Kogan Money Credit Cards Mobile App and clicking ‘Chat with us’ located under the ‘Help’ tab. Alternatively, you can call us on 1300 415 445 or +612 8288 2061 from…
Do I need to tell you I’m going overseas if I intend to use my Kogan Money Credit Card while I’m travelling? No, you don’t need to tell us that you will be overseas. We do recommend though that you ensure your contact details are up to date as we may need to send you…
How do I set my PIN for the first time? When you activate your card, we will automatically ask you to set your PIN. How do I change my existing PIN? You can change your PIN in the Kogan Money Credit Cards Mobile App via ‘Settings’ and selecting your credit card under ‘Card Settings’ >…
Can I use BPAY to make payments from my Kogan Money Credit Card? Yes, if you have the BPAY Biller Code and Reference Number for the company you are making a payment to. How do I use BPAY to make payments from my Kogan Money Credit Card? You can make BPAY payments through the Kogan…