Suspected Fraud
If we detect suspicious activity, we may send an automated SMS to confirm the transaction with you. This SMS will come from +61 428 847 469.
If you receive this SMS from us, please respond with either:
‘1’ if you authorised the transaction and we’ll automatically remove the block on your card
‘0’ if you didn’t authorise the transaction, we’ll then send a follow up SMS and one of our fraud specialists will call you shortly after.
If the original transaction was declined, you can try again after responding to the SMS.
Our physical cards use chip technology to further protect your personal information. If you prefer to use a digital card through Apple Pay or Google Pay, you can also choose to use biometric authentication to authorise your transactions.
If you believe someone has fraudulently used your Card, call us immediately on 1300 415 445 or +61 2 8908 6196 if you are overseas.
It is important that you contact us immediately if:
- you’ve sent money or authorised a payment due to a scam
- you’ve provided your identity information and/or banking details to someone who you believe is a scammer
- you’ve found transactions you haven’t authorised.
If you have an issue with a transaction and would like to raise a dispute, please contact us.
If your dispute is not about a suspected fraudulent transaction, you may be able to quickly resolve the dispute with the merchant directly. If you are not able to resolve the dispute with the merchant directly please contact us.
