What happens once we are notified? - Kogan Money

What happens once we are notified?

What happens once we are notified?

Once you have notified us of the loss of your loved one, we’ll:

  • Place a permanent hold on their credit card and/or personal lending account/s;
  • A hold will be placed on the card(s) on the deceased customer’s account, which means that any Additional Cardholder(s) on the account will no longer be able to spend on their cards;
  • Remove their Online Servicing and Mobile App login credentials;
  • Restrict the type of debit transactions that can be performed on the account. We will only process certain types of debit transactions where we are still awaiting the issue of Grant of Probate or Letters of Administration; and
  • Where the deceased customer is the sole account owner, we will stop charging fees for services that we can no longer provide to their estate.
  • We will also refund any of these fees that have been charged since the date of the deceased customer’s death.

All credit payments will still be allowed into the account(s).

We will also send a letter outlining the additional information we need to receive, which will include information on who can act as the eligible representative, and the supporting documents that we will need to receive from them. This letter will be sent either to the legal address of the deceased or, if requested by the person who provided us with the initial notification, to another address of their choosing.

Liam Cullen
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