Will my AutoPay (direct debits) continue as normal?

We will move your existing scheduled AutoPay Payments to our new system during the transition. 

Your payment options:

• Total Minimum Payment Due : As shown on your monthly statement. This may include Overdue and Overlimit amounts.
• Full Payment (Closing Balance or Interest Free Days Payment) : This will debit the Closing Balance or the Interest Free Days Payment if you have an Instalment Plan or Balance Transfer. The Interest Free Days Payment excludes Instalment balances not yet due and Balance Transfer amounts (including any amount owing after the Balance Transfer promotional period expires). If you want to reduce Balance Transfer amounts, you’ll need to make extra payments.

Things to be aware of:

• Additional payments received between the statement date and the day before the Payment Due Date may not reduce the direct debit payment amount. However, we won’t debit more than the Closing Balance on your statement or an amount that would bring your account into credit.
• To set up a new AutoPay after 17 March 2025, you’ll need to complete a Direct Debit Request form until this feature returns to our self-service channels.