If you have called us to request hardship assistance, we should be able to reach a resolution with you in that call, which we will confirm by writing to you to confirm the resolution. If you request hardship by sending us the application form, we will be in touch to discuss your situation and solutions…
Your credit report shows whether you have made your credit card repayments on time for your account(s). This is known as your repayment history information (RHI). Importantly, your credit report: won’t show missed payments during a financial hardship arrangement provided you make the repayments agreed as per the arrangement (if any), won’t include the reason…
Before and after the hardship assistance period ends, we’ll report repayment history information (RHI) against your standard repayment obligations under your credit contract (rather than against the terms of your financial hardship arrangement) to the credit reporting bodies. When we report RHI, we’ll tell the credit reporting bodies if you are up-to-date with repayments under…
You can check your credit file through the credit reporting bodies we work with: Equifax Experian illion For more information about credit reporting, visit the Australian Retail Credit Association’s CreditSmart® website. Contact Us If you would like further information on how we may be able to assist you, are experiencing financial difficulty in meeting your…
If you are experiencing financial difficulty due to factors such as unemployment, injury, illness or natural disaster, we have a Financial Hardship program available to help you. You can request assistance by: Calling us at 1800 133 397, or You can complete a Hardship Application form, which can be downloaded from the Important Information page. Then email the…
If you are experiencing financial difficulty which means you can’t keep up with your payments, please contact us on 1800 133 397. We can work with you to find a solution that best meets your needs – the following options may be available: Reduced payment arrangement – if you can’t make the full or minimum…