What happens after I request financial hardship support?
After we receive your request, we will be in touch to discuss your situation and solutions that may be available to assist you.
After we receive your request, we will be in touch to discuss your situation and solutions that may be available to assist you.
The type of financial hardship arrangement you have entered which will depend on whether the changes to the terms of your loan or obligations are permanent or temporary. Variation Financial Hardship Arrangement (V) – indicates that a permanent variation to the terms of the consumer credit contract have been made and will be reported once…
In July 2022, amendments to the Privacy Act 1988 introduce Financial Hardship Information (FHI) as a new category of information, which will be displayed on consumer credit reports alongside Repayment History Information (RHI). The Financial Hardship Information will indicate if you have entered into a temporary or permanent hardship arrangement but will not include the…
If you are experiencing financial hardship due to factors such as unemployment, injury, illness or natural disaster, we have a longstanding Financial Hardship program available to support you. You can request assistance by: Completing an Online Hardship Application form. Please have information about your income, expenses and assets on hand before you start completing the…
If you are experiencing financial hardship on any of your accounts, please call us on 1800 133 397 Monday to Friday from 9am to 9pm AEST, excluding public holidays. We are here to help when you need it most. We can work with you to find a solution that best meets your needs. We may…