How do you make sure the plastic used in the cards is recycled?
The recycled plastic is certified by UL Environmental Claim Validation. More information about the certification can be found here.
Archives: FAQs
When will I receive a card made using recycled plastic?
The next card we send you will be made using plastic that is 80% recycled. Other components of the card, such as the chip, antenna and magnetic strip, are not recycled. The card will be sent as your existing card nears its expiry date, unless you request a new card before then for a different…
Is my whole card made from recycled materials?
The plastic used in your card is made using 80% recycled plastic. A card is approximately 97% plastic, by weight. Other components of the card, such as the chip, antenna and magnetic strip, are not made using recycled material.
Which transactions earn Rewards Points and which don’t?
Rewards Points are awarded in respect of Eligible Transactions. The number of Rewards Points awarded is calculated by reference to the Australian Dollar amount of the Eligible Transaction. You will earn the following: 2 Rewards Points for each whole Australian Dollar spent on Kogan.com 1 Rewards Point for each whole Australian Dollar, for all other…
I have not received the item that I purchased using my Rewards Points, what can I do?
If you have not received a product you have purchased from Kogan.com using your Rewards Points, please contact Kogan.com for assistance. Click here for help options available.
Can I transfer my Rewards Points to a Frequent Flyer Program?
No, you are unable to transfer Reward Points to a Frequent Flyer program. You may redeem Rewards Points for eligible purchases on Kogan.com using Pay with Points or for certain eligible transactions that we present to you via SMS, Kogan Money Credit Cards Online or the Kogan Money Credit Cards Mobile App.
How do I redeem my Rewards Points?
You can redeem your Rewards Points in two ways: You may use your Rewards Points to pay for certain selected transactions that we present to you via SMS, Kogan Money Credit Cards Online and the Kogan Money Credit Cards Mobile App. You can use your Rewards Points for purchase at the Kogan.com checkout. For more…
How do I submit a claim for missing Rewards Points?
If you would like to claim for missing Rewards Points, you can chat with us by logging into the Kogan Money Credit Cards Mobile App > ‘Help’ > ‘Chat with us’.
How do I re-link my Kogan Money Credit Card to my Kogan.com account?
To re-link your Kogan Money Credit Card to your Kogan.com account, login to your Kogan.com account > ‘Card Rewards’ > ‘Unlink Card’ > follow the prompts.