FAQs Archive - Page 2 of 12 - Kogan Money

Archives: FAQs

Are there any changes to new Instalment Plans?

New cash and statement Instalment Plans: From 13 February 2025 new cash Instalment Plans and statement Instalment Plans will be unavailable.  Instalment Plans at Kogan.com (also known as Fixed Payment Options) which allow you to convert eligible purchases into instalments: Will be unavailable from 7 March 2025 for Kogan Money Credit Card holders.  We’re working…

Are there any changes to Shop with Points or Pay with Points? 

Shop with Points and Pay with Points will be temporarily unavailable between 13 March 2025 and 17 March 2025. This also applies to converting transactions via the Kogan Money Credit Cards Mobile App and Online.  After 17 March 2025, Pay with Points will be accessible via the rewards portal rather than the transaction history in…

Are there any changes to my rewards? 

From 17 March 2025, your rewards points balance will no longer appear on your statement. You will be able to view your rewards points balance, Pay with Points and track the rewards you earn on each settled eligible purchase via the new rewards portal in your new Kogan Money Credit Cards Mobile App and Online.…

Can I still use my credit card? 

Yes. You can still use the same physical credit card, or the card stored in your digital wallet to make purchases or payments.  Your card details visible within the app or online servicing channels will have the same card number and expiry, however the CVV (Card Verification Value) will be different to the CVV on…

How to set up a new AutoPay after 17 March 2025?

Your chosen account must be in your name, and there must be enough funds available on the Payment Due Date (listed on your statement) to avoid missed payments and subsequent fees or charges.​ Here’s how to set up a new AutoPay after 17 March 2025: 1. Go to koganmoney.com.au/important-information ​2. Download and print the Direct…

Will my AutoPay (direct debits) continue as normal?

Yes. We’ll move your existing scheduled AutoPay payments to our new system during the transition.To set up a new AutoPay after 17 March 2025, you’ll need to complete a Direct Debit Request form until this feature returns to our online self-service channels.