FAQs Archive - Page 2 of 9 - Kogan Money

Archives: FAQs

How do I view my Rewards Points balance?

You can view your Rewards Points balance on your statement, in Kogan Money Credit Cards Online and in the Kogan Money Credit Cards Mobile App located under ‘Rewards’.

Financial Hardship Information (FHI) includes:

The type of financial hardship arrangement you have entered which will depend on whether the changes to the terms of your loan or obligations are permanent or temporary. Variation Financial Hardship Arrangement (V) – indicates that a permanent variation to the terms of the consumer credit contract have been made and will be reported once…

Financial hardship and Credit Reporting

In July 2022, amendments to the Privacy Act 1988 introduce Financial Hardship Information (FHI) as a new category of information, which will be displayed on consumer credit reports alongside Repayment History Information (RHI). The Financial Hardship Information will indicate if you have entered into a temporary or permanent hardship arrangement but will not include the…

How do I request financial hardship support?

If you are experiencing financial hardship due to factors such as unemployment, injury, illness or natural disaster, we have a longstanding Financial Hardship program available to support you. You can request assistance by: Completing an Online Hardship Application form. Please have information about your income, expenses and assets on hand before you start completing the…

How can Kogan Money Credit Cards support me with financial hardship?

If you are experiencing financial hardship on any of your accounts, please call us on 1800 133 397 Monday to Friday from 9am to 9pm AEST, excluding public holidays. We are here to help when you need it most. We can work with you to find a solution that best meets your needs. We may…