Will my current Instalment Plan continue?
Yes, any existing Instalment Plans that you have will continue. However, you won’t be able to change the term of your existing Instalment Plans after 10 March 2025.
Archives: FAQs
Are there any changes to Balance Transfers?
There are no changes to any Balance Transfers you currently have.
Are there any changes to my rewards?
From 17 March 2025, your rewards points balance will no longer appear on your statement. You will be able to view your rewards points balance, Pay with Points and track the rewards you earn on each settled eligible purchase via the new rewards portal in your new Kogan Money Credit Cards Mobile App and Online.…
Are there any changes to Shop with Points or Pay with Points?
Shop with Points and Pay with Points will be temporarily unavailable between 13 March 2025 and 17 March 2025. Please note selected transactions that you made prior to 17 March 2025 and that we present to you for redemption via Pay with Points will not be available after our system change. Only transactions posted from 17…
Can I still use my credit card?
Yes. You can still use the same physical credit card, or the card stored in your digital wallet to make purchases or payments. Your card details visible within the app or online servicing channels will have the same card number and expiry, however the CVV (Card Verification Value) will be different to the CVV on…
Why is my card CVV (Card Verification Value) shown in the Mobile App and Online Servicing different to the CVV on my physical card?
We’re introducing what is known as a ‘dynamic CVV’ when you view your card details in the Mobile App and Online Servicing as an additional security feature. Dynamic CVV generates a new, temporary CVV in the Kogan Money Credit Cards Mobile App and Online Servicing every 18 hours and is different to the three-digit CVV…
Do I have to use the dynamic CVV when making purchases online or over the phone?
No. If you don’t want to use the dynamic CVV every time you make an online or over the phone purchase, that’s okay – you can still use the three-digit CVV printed on your physical card.
How will I receive my statements?
We’ll send you an email each month to let you know when your statement for the month is available to view in the Kogan Money Credit Cards Mobile App or Kogan Money Credit Cards Online, rather than sending your statement directly to you via email. You can view 2 years’ worth of previous statements in…
Will my scheduled BPAY® payments and recurring payments that I’ve set up continue as normal?
Yes. We’ll move your scheduled BPAY® payments to our new system during the transition. If you have given your card details to a merchant to make regular payments, such as subscription services or regular bills, these payments will continue.