How long will it take for you to tell me if I’m approved? When you submit your application, we will tell you within 60 seconds whether you are approved, conditionally approved or your application needs further review. You can help us confirm the outcome of your application faster by uploading the requested verification documents as…
Why do you need my documents? We need to verify your identity and income to process your application. How do I upload my documents? In the application form, after you have entered your contact and personal details and submitted your application, you will be provided with the option to upload documents. We recommend that you…
Who can apply for a Kogan Money Credit Card? To be eligible to apply for a Kogan Money Credit Card, you must: be at least 18 years old be in permanent full time or part time employment, or be self employed you receive a regular income be an Australian permanent resident…
How do I make a complaint? Please tell us about your concern so that we can assist you in resolving any concerns you may have. Ensure you provide us with as much detail as you can, including dates, times, and key events. Phone: 1300 350 525 or +612 8288 2062 if…
What is a One-Time PIN (OTP)? An OTP is a unique PIN that is generated in the Kogan Money Credit Cards Mobile App or can be sent by SMS to your registered mobile phone. OTPs allow us to authenticate your identity before you update your personal details or request other changes to your account and…
What features are available in the Kogan Money Credit Cards Mobile App? Check your current available balance Review your transactions See your payment due, and when it needs to be paid by Temporarily lock your card Update your PIN Set up direct debit payments to your card Make BPAY payments to existing billers View your…
How do I create an account? The Kogan Money Credit Cards Mobile App and Kogan Money Credit Cards Online share the same login. To set up your login, simply search ‘Kogan Money Credit Cards Mobile App’ in the App Store or Google Play, download and follow the prompts to set up and manage your account…
What is a Fixed Payment Option? A Fixed Payment Option allows you to make your repayments in monthly instalments at a fixed rate over a set term. You can use a Fixed Payment Option in two ways: Receive cash from $500 up to your available credit limit. Repay in Monthly Instalments at fixed rate over…
What is a balance transfer? Balance transfers can help you save on interest charges, by letting you move the balance(s) on your other credit cards or loans to your Kogan Money Credit Card at a promotional interest rate for a set period. While you have a balance transfer you will not be eligible for any…
How do I add an Additional Cardholder? You can have up to four Additional Cardholders on your account, and they need to be at least 16 years old and an Australian resident. To add an Additional Cardholder, login to Kogan Money Credit Cards Online > ‘Manage card’ > ‘Apply’ For more information, see the Kogan…