How long will it take to receive my Pay with Points statement credit?
You will receive your statement credit within two business days.
Archives: FAQs
Who is eligible to use Pay with Points or Shop with Points?
Only Primary Cardholders can redeem Rewards Points.
Is there a service fee to use Pay with Points or Shop with Points?
No. There is no fee to use Pay with Points or Shop with Points as it is a part of the Kogan Money Credit Card Rewards Program.
How do I check if I have earned Rewards Points on a transaction?
To check you have earned Rewards Points on a transaction, navigate through to your Kogan Rewards Portal, and go to ‘Rewards Summary’ > ‘Points History’. Rewards points will usually be earned within 2-3 days after an eligible transaction has been posted to your account.
Can I organise someone to speak on my behalf about overdue repayments?
Yes, you can set up a Letter of Authority to nominate your preferred person to help discuss arrangements on your account if you are experiencing financial difficulty.
What documents may be needed to finalise the Estate?
For all estates, we’ll need the original documents or certified copies of the following: Proof of death: such as death certificate, funeral invoice, Grant of Representation or Government Agency Correspondence. Either a will (if applicable) or if there’s no will, next of kin proof of relationship. Proof of identity for all legal personal representatives: government-issued…
What happens after the legal representative is identified?
We will send the legal representative a letter confirming the balance as at the date of death.
How long does the process take?
We will act on the following instructions from a legal personal representative(s) regarding a deceased customer’s accounts within 14 business days: Instruction to provide all information about the account(s) Instruction to receive payment towards a debt owed to us We will act on the above instructions subject to: Verification of death Receiving all required documents…
What happens after we’re notified someone who holds a Kogan Money Credit Card passes away?
Once we have been advised of a customer’s passing, credit card(s) will be cancelled and will not work. Any Additional Cardholders on the account will no longer be able to use the credit card(s). We will also: Identify Accounts held in the deceased’s name with other NAB Group businesses. This includes NAB, ubank, Advantedge, JBWere…
Who can notify us that a customer has passed away, and how?
You do not need to be acting in an official capacity, on behalf of the Estate, to provide us with initial notification of the deceased customer’s passing. If you need to contact us about the loss of a loved one you can do this over the phone or email. By phone: 1300 917 933 By…