What do I do if my Rewards have been received but is faulty or damaged?
If you have received a faulty or damaged product purchased from Kogan.com using your Rewards Points, please contact Kogan.com for assistance.
Archives: FAQs
Can I use my Rewards Points via Shop with Points to partially pay for a purchase item at Kogan.com?
Yes, you can make a partial Rewards Points redemption. The remaining balance will be charged to your chosen payment option.
Can Rewards Points be transferred to other individuals?
No, Reward Points cannot be transferred to other individuals.
How do I view my Rewards Points balance?
You can view your Rewards Points balance via Kogan Money Credit Cards Online or the Mobile App after you have logged in. You can also view your Rewards Points balance after you have navigated through to the Kogan Rewards Portal.
What do you report on my credit report for any financial hardship assistance provided?
Your credit report shows whether you have made your credit card repayments on time for your account(s). This is known as your repayment history information (RHI). Importantly, your credit report: won’t show missed payments during a financial hardship arrangement provided you make the repayments agreed as per the arrangement (if any), won’t include the reason…
What do you report on my credit report after the hardship assistance period?
Before and after the hardship assistance period ends, we’ll report repayment history information (RHI) against your standard repayment obligations under your credit contract (rather than against the terms of your financial hardship arrangement) to the credit reporting bodies. When we report RHI, we’ll tell the credit reporting bodies if you are up-to-date with repayments under…
How can I check my credit report with the credit reporting bodies?
You can check your credit file through the credit reporting bodies we work with: Equifax Experian illion For more information about credit reporting, visit the Australian Retail Credit Association’s CreditSmart® website. Contact Us If you would like further information on how we may be able to assist you, are experiencing financial difficulty in meeting your…
How do I request support for financial difficulty?
If you are experiencing financial difficulty due to factors such as unemployment, injury, illness or natural disaster, we have a Financial Hardship program available to help you. You can request assistance by: Calling us at 1800 133 397, or You can complete a Hardship Application form, which can be downloaded from the Important Information page. Then email the…
How can Kogan Money Credit Cards support me with financial difficulty?
If you are experiencing financial difficulty which means you can’t keep up with your payments, please contact us on 1800 133 397. We can work with you to find a solution that best meets your needs – the following options may be available: Reduced payment arrangement – if you can’t make the full or minimum…
Will I still earn Reward Points for transactions through using Mobile Wallets?
Yes, you will collect the same number of Reward Points when you pay with your card through Apple Pay or Google Pay.