Can I add my Kogan Money Credit Card to my digital wallet(s)?
Yes, you can add your Card to Apple Pay or Google Pay. For more information, please visit: Apple Pay FAQs Google FAQs
Archives: FAQs
Who is responsible for the debts of the deceased customers?
The Estate is responsible for the debts of the deceased customer.
How can I get information on payments to and from the deceased customer’s account?
The eligible representative can request Account statements, by calling us on 1300 917 933 or emailing us on bereavementservices@cards.koganmoney.com.au
I’m struggling with my finances and can’t make a payment. What are my options?
If you are unable to make a credit card payment or think you may have trouble making your credit card payments in the future, please contact us on 1800 133 397 so we can discuss what financial support might be appropriate for you.
My personal circumstances have changed and I’d like to talk to someone about my situation, can I call you?
If you’re experiencing a vulnerability, including domestic or family violence, elder financial abuse, illness please contact our dedicated customer support team on 1300 824 944. Please visit our Extra Care hub to discover additional ways we can support you.
Kogan Money Credit Cards Extra Care Support
When things don’t go right, we are here to help. Please visit our Extra Care hub to discover the ways we can support you. For example, if you’re impacted by a natural disaster, are impacted by elder abuse or domestic violence, or your financial circumstances have changed, we can help. You’ll find our customer care…
How do I activate my Kogan First Membership and link my Kogan Money Credit Card?
To activate the Kogan First Membership that comes with your Kogan Money Credit Card, you’ll need to link your Kogan Money Credit Card to your Kogan.com account. After you’ve setup your Kogan.com password, click on ‘Card Rewards’ and follow the prompts to add your card details. At the bottom of the form, you’ll see a…
How do I set up my Kogan.com account?
Once your Kogan Money Credit Card application is approved, we’ll automatically create a Kogan.com account if you don’t already have one. The account will be created with the email address used in your Kogan Money Credit Card application. Once your account is created, an email will be sent to you with a prompt to set…
Activating Your Card
How do I activate my Kogan Money Credit Card? You can activate your Card by logging into the Kogan Money Credit Cards Mobile App or Online. Go to ‘Manage your card’ > ‘Activate card’, then verify your Card details. What do I do if I’m having trouble activating my Kogan Money Credit Card? If you’re…
After You’ve Applied
How long does it take to make a decision on my Kogan Money Credit Cards application? After submitting your application, it takes us around 60 seconds to let you know whether you’re conditionally approved, if your application needs further review or if we’ve been unable to approve your application on this occasion. To receive the…