Acceptable certification of documents
Each copy of the document must be certified by an approved certifier as follows:The approved certifier must write on each page of the document:
Archives: FAQs
What happens to my active data sharing arrangements?
If you are currently sharing your data through the Consumer Data Right / Open Banking, your active ongoing data sharing arrangements will be withdrawn on 16 March 2025. The Accredited Data Recipient(s) (i.e. who you are sharing your data with) will be notified. Once the transition is complete, after retrieving your new User ID and…
Australian Financial Complaints Authority (AFCA)
AFCA offers an independent dispute resolution process to individual customers who have been through our internal complaints process. Online: www.afca.org.au Phone: 1800 931 678 (free call) or Fax: 03 9613 6399 Mail: Australian Financial Complaints Authority (AFCA), GPO Box 3, Melbourne VIC 3001
How do I escalate my complaint?
The first thing to do is talk to one of our consultants about your concerns. Our consultant will try to resolve your complaint to your satisfaction and if not, escalate it to a case manager within our Customer Relations Unit. Our Customer Relations Unit is contactable by: Email: customerrelations@cards.koganmoney.com.au Phone: …
I am not satisfied with the outcome; can I seek an independent review?
If you feel the dispute resolution process was not fair, you remain unhappy with the outcome, or your complaint is not resolved within the appropriate timeframes you can contact the Australian Financial Complaints Authority (AFCA).
When will the new app be available to use?
The new app will be ready to begin using on 17 March 2025. We’ll send you a communication when it’s time to switch over.
Why are there two Kogan Money Credit Card apps in the app store?
As we get closer to launching the new Kogan Money Credit Cards Mobile App, both the current and new app may be visible in the app store for a short period of time. You can continue using the Kogan Money Credit Cards app with the black icon until 17 March 2025 when you will need to…
Where can I find more information about the changes?
You’ll find detailed information about upcoming changes in the email we sent you. If you didn’t receive it, chat with one of our Customer Service Consultants through the Kogan Money Credit Cards Mobile App.
Are there any changes to Balance Transfers?
There are no changes to any Balance Transfers you currently have.