How do I activate my Kogan Money Credit Card? When you log in to the Kogan Money Credit Cards Mobile App or Kogan Money Credit Cards Online you will automatically be prompted to activate your new card. What do I do if I’m having trouble activating my Kogan Money Credit Card? If you’re having trouble…
How is my card protected against fraud? Our internal fraud management systems identify unusual activity on your card and alert our security experts. When we detect possible fraudulent transactions, we will alert you by SMS or phone, 24/7, and confirm whether the transaction is genuine. Our physical cards use chip technology to further protect your…
How do I report a lost or stolen card? To report your card as lost or stolen, simply chat with us by logging into the Kogan Money Credit Cards Mobile App and clicking ‘Chat with us’ located under the ‘Help’ tab. Alternatively, you can call us on 1300 415 445 or +612 8288 2061 from…
Do I need to tell you I’m going overseas if I intend to use my Kogan Money Credit Card while I’m travelling? No, you don’t need to tell us that you will be overseas. We do recommend though that you ensure your contact details are up to date as we may need to send you…
How do I set my PIN for the first time? When you activate your card, we will automatically ask you to set your PIN. How do I change my existing PIN? You can change your PIN in the Kogan Money Credit Cards Mobile App via ‘Settings’ and selecting your credit card under ‘Card Settings’ >…
Can I use BPAY to make payments from my Kogan Money Credit Card? Yes, if you have the BPAY Biller Code and Reference Number for the company you are making a payment to. How do I use BPAY to make payments from my Kogan Money Credit Card? You can make BPAY payments through the Kogan…
How can I withdraw cash from my Kogan Money Credit Card? You can withdraw cash from an ATM/EFTPOS machine using your Kogan Money Credit Card and your Card PIN. You can withdraw up to your available cash limit however there is a maximum of $1000 cash per day. You can also withdraw cash with your…
How do I view my account balance? To view your current account balance, simply log in to the Kogan Money Credit Cards Mobile App or Kogan Money Credit Cards Online. How do I dispute a transaction on my account? If you don’t recognise a transaction, you can chat with us by logging into the Kogan…