How do I update my address and contact details? You can update your address and contact details via the Kogan Money Credit Cards Mobile App. Go to More > Profile settings > My details. You can also update your address and contact details via Kogan Money Credit Cards Online by clicking on Profile Settings at the…
What are my choices for making payments? You can choose to pay your account through: Direct Debit Request (AutoPay) BPAY Direct Debit Request (AutoPay) Direct Debit Request (AutoPay) can be a convenient way to automate your monthly credit card repayments – reducing the hassle of having to remember due dates. Once set up, your repayments…
How do I know what amount I need to pay each month? Your monthly statement will tell you the payment due, as well as the date the payment needs to be received by. Alternatively, you can also view this information on your Kogan Money Credit Cards Mobile app or Online. Go to Account Details and…
How is my card protected against fraud? If we detect suspicious activity, we may send an automated SMS to confirm the transaction with you. This SMS will come from +61 428 847 469. If you receive this SMS from us, please respond with either: ‘1’ if you authorised the transaction and we’ll automatically remove the…
How do I report a lost or stolen card? You can report your card as lost or stolen via the ‘Manage’ section on the home page and selecting “Replace card’ in the Kogan Money Credit Card App or Online. Alternatively, you can chat with us or call us on 1300 415 445 or +61 2…
Do I need to tell you I’m going overseas if I intend to use my Kogan Money Credit Card while I’m travelling? No, you don’t need to tell us that you will be overseas. We do recommend though that you ensure your contact details are up to date as we may need to send you…
How do I set my PIN for the first time? When you activate your Card, we will automatically ask you to set your PIN. How do I change my existing PIN? You can change your PIN via ‘Manage’ section on the home page and selecting “Change your PIN’ Can I change my Additional Cardholder’s PIN…
Can I use BPAY to make payments from my Kogan Money Credit Card? Yes, if you have the BPAY Biller Code and Reference Number for the company you are making a payment to. How do I use BPAY to make payments from my Kogan Money Credit Card? You can make BPAY payments through the Kogan…
How can I withdraw cash from my Kogan Money Credit Card? You can withdraw cash from an ATM using your Kogan Money Credit Card and your Card PIN. You can withdraw up to your available cash limit however there is a maximum of $1000 cash per day. You can also withdraw cash with your Kogan…
How do I view my account balance? To view your current account balance, simply log in to the Kogan Money Credit Cards Mobile App or Online. How do I dispute a transaction on my account? If you have an issue with a transaction and would like to raise a dispute, please contact us. If your…